Frequently Asked Questions

Is there an installation charge?
There is usually a small charge levied, although with more complicated and difficult installs, a custom quotation will occasionally be negotiated.

Does the unit have to be located in the kitchen?
No. The key to locating the machine is whether there is a mains supply with sufficient water pressure within a reasonable distance. This could be the case for many locations within the premises.

How do payments work?
Payment is made annually in advance for the unit rental. The rental cost is inclusive of all servicing & maintenance charges, as well as the six-monthly filter changes. Therefore, one annual payment will take care of all costs for the year. However, if there is a specific business reason why this is unworkable, three- or six-monthly schedules can be considered, although extra charges will be made to cover the additional administration required

Isn’t the water simply tap water?
No. Although the water source is the mains supply, it is fed through an advanced filtration system, using a high-grade type C Everpure filter, which removes impurities as small as 0.5 micron and eliminates all off-tastes and odours such as chlorine. Additionally, the water is run through a cooling system, guaranteeing fresh, chilled water every time.

What level of filtration do you use?
Unlike many of our competitors, Aqua Filter supply as standard a high-grade type C Everpure filter, which removes impurities as small as 0.5 micron and eliminates all off-tastes and odours such as chlorine.

How often do we need to change the filters?
Filter changes are recommended every six months. However, Aqua Filter carry out this service for you and the charge is inclusive within the rental of the unit. Additionally, Aqua Filter will automatically schedule these visits so that you do not need to remember.

What does the installation involve and how long does it take?
This is entirely dependent upon where your mains supply is and where you want the unit(s) located. The unit must be connected to the mains and this can often be a simple case of running a short length of tubing from the machine to the easiest accessible point. Occasionally, there may be obstacles such as walls and units to negotiate, and consequently tubing may have to be run some distance. However, our experienced installation engineers will know how best to make the installation with the minimum of mess and fuss, ensuring that any tubing is both unobtrusive and Health & Safety compliant.

If there is a problem, how much is the call-out/service charge?
Providing there is no suggestion of malicious damage to the system, there will be no charge for any ongoing maintenance or call-outs.

Do you supply cups for use with the machine?
Yes. Aqua Filter can offer a choice of 7oz plastic cups, as well as 4oz paper cones. These can be delivered to your door as and when required.

Why should I switch from my bottled cooler?
There are various reasons why a plumbed-in unit can offer superior benefits to bottle-fed machines. These can include potentially large savings, as costs do not increase with usage, precise and accurate budgeting, no large, heavy bottles to lift or store, no backlog of empty bottles creating potential hazards in the workplace, no missed or delayed water deliveries, and a constant supply of water, ensuring that you never run out during times of peak demand.

Do I have to remember to keep the cooler serviced?
No. The date of your six-monthly service and filter change is entered into Aqua Filter’s database and automatically scheduled, thus taking the responsibility and concern away from the customer.