Watercooler Installation & Maintenance

Aqua Filter prides itself on offering the very best levels of service to its customers, from the first moment you speak to a member of our team, through the delivery of your unit and thereafter, throughout the length of our relationship.

This means installing your watercooler quickly, efficiently and with the minimum of disruption to your business. It also requires us to respond with speed in the unlikely event of your machine developing a fault.

Key to this promise is ensuring that all of our service engineers are knowledgeable, fully-trained and accredited by the industry’s governing body (EPDWA), as well as sensitive to the needs of our customers. Professional installation is important to a trouble-free supply of drinking water and our engineers can help you site the unit to ensure practicality, safety and ease of use. Additionally, all installations include a non-return valve, water block, and when required, a pressure reducing valve….measures designed to provide problem-free service from your unit.

However, on the rare occasion that a fault is identified, you will find our customer service staff knowledgeable and technically proficient. A call to our offices with a description of the fault can often result in the problem being immediately solved. If this is not the case, we will ensure that one of our technicians visits your site as quickly as possible.

In line with the European Point-of-use Drinking Water Association's (EPDWA) code of practice, the filters on our coolers are changed every 6 months. Unlike many of our competitors, Aqua Filter supply only high grade Everpure filters, which filter impurities as small as 0.5 micron.

At the same time as the filter is changed, the units are internally cleaned to ensure a constant high standard of water purity and freshness. Aqua Filter will automatically schedule these visits so that you do not need to remember.